Refund policy

We want you to love your Osmosis Beauty Pro products. Because we are an authorized third‑party retailer and all orders are fulfilled directly by Osmosis, returns must follow Osmosis’ return guidelines.

Eligibility for Returns

Osmosis accepts returns on unopened, unused products within their standard return window. Products that have been opened or used are not eligible for return unless there is a manufacturer defect.

How to Start a Return

To ensure your return is processed smoothly, please contact us first. We will coordinate with Osmosis on your behalf and provide you with the correct return instructions.

Please do not send products back to us directly, as all returns must be approved and processed through Osmosis.

Return Shipping

Return shipping costs and any applicable restocking fees are determined by Osmosis’ policies. We will communicate these details once your return request is submitted.

Refunds

Once Osmosis receives and approves your return, your refund will be issued to your original payment method. Processing times may vary depending on Osmosis’ evaluation and your bank’s timelines.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, notify us within 48 hours. We will work with Osmosis to resolve the issue promptly.